Sagira uses necessary technologies to keep the platform secure and working. With your permission, we may also use optional cookies for preferences, analytics, and other purposes described in our Cookies Policy.
Sagira BPO is a multi-tenant Business Process Outsourcing platform for managing clients, agents, attendance, QA, tickets, and reporting — with server-authoritative subscription billing built on the same Sagira financial rails that already power Sagira Wallet.
Tier-gated feature set across all four plans — only pay for the scale you need.
Maintain contracted BPO clients per organization with service type, billing model, and contract lifecycle.
Onboard agents, assign teams, track positions, skills, languages, employment status.
Daily time tracking with QA + HR permissions and admin audit overrides.
Task lists per campaign + team; team-lead assignment + audit-tracked closures.
Customer-facing ticket tracking with priority levels and resolution SLA monitoring.
Quality assurance scoring against call recordings + audit-every-score.
Per-agent productivity index + team benchmarks for continuous improvement.
Operational + billing reports with export to CSV/Excel for stakeholders.
Tier-gated client portal access (Growth+ plan) so clients can self-check service delivery.
SaaS billing per plan + cycle; server-authoritative invoicing, never activating until payment confirmed.
In-app SOP library per client + campaign so agents always follow the right playbook.
Strict organization isolation — Org A can never see Org B's data, enforced server-side.
Pick a plan, create your organization, invite your team — in less than a minute.