Return & Refund Policy

Where applicable consumer-protection law grants you a mandatory right of return or refund, this policy does not attempt to remove those rights. The policy below describes Sagira's platform-wide defaults; specific transactions may add merchant policy on top — never subtract your mandatory rights.

• Wrong item — you received a different product than ordered.
• Damaged in transit — the product arrived damaged or broken.
• Defective product — the product does not function as reasonably described.
• Not as described — the product materially differs from the listing.
• Missing item — a part, accessory, or product is missing.
• Incomplete order — components are missing.
• Quality issue — a significant quality problem.
• Change of mind — handled separately (see §3).
• Other — any other legitimate reason.

Change-of-mind returns are voluntary for the merchant. Each merchant may accept or not accept change-of-mind returns, and may set their own window period, restocking fee (where legally allowed), and who pays return shipping. The merchant's policy is shown on the product page before you purchase. If the merchant does not accept change-of-mind, you may not claim a refund for that reason — but your statutory consumer-protection rights still apply (file under a different reason above).

Depending on the issue and applicable policy, available remedies include: replacement, repair, partial refund, full refund, or return + refund. Sagira does not automatically select a remedy without reviewing the transaction and applicable policy — the merchant reviews your request first, and Sagira reviews only when necessary.

1. Open the order in your account and click Request Return / Refund.
2. Select the reason, describe the issue, and upload photos / videos where useful.
3. Choose your requested remedy.
4. Submit. The merchant receives a notification and has 48 hours to respond.

Sagira accepts clear photos, videos, shipping + packaging photos, serial numbers where appropriate, screenshots, invoices, and tracking information. File types + sizes are limited to keep the upload safe. Uploads are scanned for security risks. Provide clear evidence so your claim can be reviewed promptly.

Disputes involving high-value orders, suspected fraud, merchant disagreement, repeated complaints, or policy exceptions may be escalated to Sagira review. Sagira makes the final decision in good faith based on the evidence + applicable law. AI never independently approves, rejects, or issues a refund.

Once a refund is approved, Sagira processes the refund to your original payment method within a reasonable processing window. You will be notified when the refund is issued. For Sagira-Wallet-paid orders, the credit is applied to your wallet. For Stripe-paid orders, the refund posts to your original card.

Sagira enforces server-side idempotency on every refund — duplicate clicks, network retries, or concurrent requests cannot issue two refunds. One active dispute per order at a time; once a refund is issued for a dispute, the same dispute cannot be refunded again.